Return & Refund Policy

1. Return Eligibility

We accept returns for the following reasons:

• Damaged or defective items received
• Wrong items delivered
• Items not as described
• Quality issues with food items

Note: Returns must be requested within 24 hours of delivery.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable food items (unless damaged or spoiled)
• Personalized or custom-made items
• Items consumed or partially used
• Items damaged by customer negligence

3. Return Process

To initiate a return:

1. Contact our customer support within 24 hours of delivery
2. Provide your order number and reason for return
3. Our team will review your request
4. If approved, we'll arrange for pickup or provide return instructions
5. Refund will be processed within 5-7 business days

4. Refund Methods

Refunds will be processed using the same payment method used for the original order:

• Credit/Debit Cards: 5-7 business days
• UPI: 2-3 business days
• Net Banking: 3-5 business days
• DabbaXpress Cash: Instant credit to your account

5. Partial Refunds

In case of partial returns:

• Only the returned items will be refunded
• Delivery charges may be adjusted based on order value
• Promotional discounts will be recalculated

6. Quality Assurance

We maintain strict quality standards and work with trusted partners. However, if you receive items that don't meet our quality standards, we'll provide a full refund or replacement.

7. Contact for Returns

For return requests or questions, contact us:

8. Policy Updates

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website.